Your VPN Client has been configured.  You may download instructions
and the VPN Client install at http://vpn.hcs.net.  Please call
850-487-1746 or 1-866-693-6748 to receive your username and
password.


Please Note:  If you are a DOT user please see additional
instructions at http://vpn.hcs.net/dot.html.


Making changes to your VPN account and Paying for Services.  Thank
you for signing up for the State of Florida VPN service. We request
that you take a few moments to familiarize yourself with the procedures
for making changes to your account and how you will be billed for the
services you have requested.


VPN services are provided by Hayes E-Government Resources on behalf of
the State of Florida.  Hayes provides the VPN service, the client
software and performs the customer invoicing.  The State of Florida
performs the initial authorization, customer contact, and the authorization
to disconnect services.


Issue to be Resolved
Whom to Contact


Technical or Access Issues
Department of Management Services, Services Desk
Phone: 850.487.1746 (local) or 866.693.6748 (toll free)
E-mail:  help@dms.myflorida.com


Establishing New Service, Changes to Existing Service and Service
Disconnection

All service changes require the completion of a State of Florida CSA

Visit:  http://fvrs.state.fl.us/onlinecsa/app/homepage  


Accounts Direct billed by Hayes:
Billing, Invoicing, and Payments
Hayes E-Government Resources
Phone: 850.297.0551 x 460

Accounts billed by Department of Management Services (DMS):
Billing, Invoicing, and Payments
Support e-mail:           help@dms.myflorida.com (auto-creates a case)
Support Phone Number:     850.487.1746 (local)
                          866.693.6748 (toll free)