Your Wireless VPN Client has been configured.

*** NOTE:  The Wireless VPN service and the Standard VPN service are 
different offerings.  Customers with both services will be billed for
both. If you are replacing one VPN service with another, a disconnect
CSA is required.

You may download instructions and the Wireless VPN Client install at
http://vpn.hcs.net/wireless.

Please call 850.297.055 x455 and ask for VPN Services to receive your
Username and Password.

When connecting to the Wireless VPN service, select State of Florida
VPN and NOT State of Florida VPN (Alt).

Making changes to your VPN Account and Paying for Services.

Thank you for signing up for the State of Florida Wireless VPN
service. We request that you take a moment to familiarize yourself
with the procedures for making changes to your account.

The State of Florida performs the initial authorization, customer
contact, billing and disconnect services.

Hayes provides services on behalf of the State of Florida.  Hayes
provides the Wireless VPN service, and the client software.

Technical or Access Issue Contacts:       Hayes
Support e-mail:                           support@hcs.net
Support Phone Number:                     850.297.0551 x455
                                          866.216.3431 (Toll-Free)
	    
New Accounts, Changes to Accounts,        State of Florida VPN Services
Disconnection of Accounts                 1.888.4SUNCOM (1.888.478.6266)
option 3
	
SUNCOM.Helpdesk@dms.myflorida.com (auto-creates a case)

All services require a State CSA number before processing
http://fvrs.state.fl.us/onlinecsa/app/homepage
	      
Accounts Direct billed by Hayes:
Billing, Invoicing, and Payments
Hayes E-Government Resources
Phone: 850.297.0551 x 460
 
Accounts billed by Department of Management Services (DMS):
Billing, Invoicing, and Payments
Support e-mail:           SUNCOM.Helpdesk@dms.myflorida.com
(auto-creates a case)
Support Phone Number:     1.888.4SUNCOM (1.888.478.6266) option 2